Join the Team

At Argus, our most valuable investment is our people

We offer an attractive salary and benefits package along with opportunities for growth and development through our comprehensive educational program. And we do not stop there. We also support our employees in their interests outside of the office, because we care about their families and their quality of life.

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Motor Claims Manager

We’re Hiring!

Motor Claims Manager


Allshores is a leading insurance and financial services provider, created in 2025 from the amalgamation of BF&M and Argus Insurance. With nearly 200 years of combined expertise, we operate across 18 jurisdictions, including Malta. We believe that to enjoy life to its fullest, our customers need to be ‘island strong’ - they need to be prepared, not just protected. We offer tools, partnerships, and programmes that empower small communities to live healthier, wealthier, more secure lives, through innovative health, wealth, and insurance solutions.

By joining Argus, part of The Allshores Group, you become part of a trusted, forward-thinking organization and will gain professional growth opportunities, and the chance to make a meaningful impact, while working in a culture that values innovation, collaboration, and community.

Role Responsibilities:

1. Complex Claims & Bodily Injury Technical Expertise

  • Handle complex motor claims, including bodily injury, high-value damages and liabilitydisputes.

  • Maintain and update BI claim resister, prepare monthly BI updates and produce Large LossReports for executive review.

  • Apply BI calculation formulas and jurisprudence (e.g., Butler vs Heard) using internal BItemplates.

  • Liaise with external lawyers to discuss BI strategies and support early settlement to controllegal costs.

2. Legal Support & Court Representation

  • Represent the company in court for motor-related matters in Maltese and English.

  • Manage all legal correspondence, briefs and case files for motor-related disputes.

  • Coordinate case discussions with lawyers and organise internal legal training sessions toenhance team awareness and capability.

3. Survey & Technical Assessment Coordination

  • Lead coordination of all survey bookings, ensuring SLA adherence (24–48 hours).

  • Evaluate survey and repair reports to validate damage relevance, confirm repair methodology and adjust reserves accordingly.

  • Communicate with surveyors on complex technical findings and provide direction including BER (Beyond Economic Repair) assessments.

  • Identify and pursue recovery opportunities through technical assessment.

4. Cost Control, Repairer & Vendor Management

  • Negotiate rates and technical decisions with repairers, surveyors and vendors to minimise cost while maintaining quality.

  • Enforce technical controls (e.g., dismantling requests, temporary repair strategies) to reduce delays and loss-of-use exposure.

  • Monitor vendor performance through SLA reviews, audits and KPI reporting.

  • Lead improvement initiatives across the repairer network.

5. File Reviews & Quality Assurance

  • Conduct periodic technical file reviews to ensure reserve accuracy, strong liability decisions, and identification of leakage.

  • Drive targeted quality improvements and ensure compliance with internal procedures and regulatory requirements.

  • Summarise financial impacts, including reserve releases and recovery gains.

6. Workflow, Systems & Payments Support 

  • Support finance and digital teams with payment testing, approvals and AIS data validation.

  • Monitor AIS workflows, raise system tickets and ensure quick resolution to avoid payment disruptions.

  • Approve daily payments and ensure timely processing and data accuracy.

7. Cross-Departmental & AIS Coordination 

  • Act as key liaison with Underwriting, Digital, Finance, Customer Service, and AIS teams.

  • Provide expert technical guidance to claims handlers and assist with new joiner onboarding.

  • Represent the organisation in the Insurance Association of Malta and other relevant industry forums.

Requirements:

  • 7–10 years’ senior-level experience in motor claims, including team leadership, operational oversight, managing complex liability and bodily injury cases, with responsibility for team leadership and oversight of claims operations.

  • Proven management or supervisory experience, including leading technical claims teams, setting performance standards and mentoring staff.

  • ACII qualified or currently working towards ACII qualification. Candidates should ideally hold a degree in Business, Insurance, Banking & Finance, Risk Management, or a related field (MQF Level 6). Professional insurance qualifications, such as Cert CII, will be considered an asset.

  • Strong knowledge of vehicle repair processes, motor liability principles, BI calculations and VAT procedures.

  • Familiarity with Maltese and international insurance regulations.

  • Full fluency in Maltese and English, with excellent communication, negotiation, and court representation skills.

  • Proficiency in claims systems, damage assessment /estimating tools, and MS Office applications.

  • Ability to perform reporting, data analysis using tools such as Power BI, Excel analytics, or similar platforms.

  • Experience in cost control, budget monitoring, and claims expenditure management.

  • Experience in vendor management, including negotiation and oversight of repairers, surveyors, and service providers.

  • Prior experience within the local insurance industry or automotive repair sector.

  • In-depth knowledge of motor liability principles, bodily injury calculations, VAT procedures, and vehicle repair processes. Familiarity with Maltese and international insurance regulations is essential.

  • Preferably ACII qualified, or a degree in Insurance, Banking & Finance, Risk Management, Business, or a related field (MQF Level 6), with a recognised insurance qualification (e.g., Cert CII).

  • Full fluency in Maltese and English, excellent communication and negotiation abilities, and proficiency in claims systems, estimating tools, MS Office, and analytics platforms (e.g., Power BI).

  • Proven experience in cost control, vendor management, and budget monitoring within the local insurance or automotive sector.

Work Benefits:

  • Yearly performance bonus

  • Life insurance (2x annual salary)

  • International health insurance

  • Summer hours

  • hybrid working (Depending on necessities)

  • Yearly eye screening

  • Parking Space

  • Payment of professional membership fees (e.g., CII)

  • Education awards for professional qualifications

  • Sponsorship for job-related training

  • 40% discount on personal insurance policies (after 6 months' probation)

  • Employee Assistance Programme (confidential support service)

As an equal opportunities employer, Argus is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Argus aspires to have a diverse and inclusive workplace and strongly encourages suitably qualified applicants from a wide range of backgrounds to apply and join the Argus family.