Contact Us

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Contact Us

How can you reach us?

Please call us on 2342 2000 or email insurance@argus.mt should you wish to make changes to your policy or make a claim.

To enquire about products or renew your policy please contact your broker or tied insurance intermediary. Our office in Swatar is open between 9 and 12 Monday to Friday if you need to speak to someone in person about a claim.

For information our TIIs are:

  • Daniela Grech, Triq Sir Ugo Mifsud, Ta' Xbiex, Malta 77006183.

  • Jolene Bugeja, White Pearl, Triq Santa Lucija, Santa Lucija Kercem, Gozo 79284370.

  • George Mangion, 345, Triq il-Vitorja , Qormi - 99453453.

  • Mario Saliba, ‘9, Triq Wied Babu, Zurrieq’ – 79704549.

  • Emika Watanabe, ‘224, Hompesch Road, Fgura’ – 79466770.

  • Adrian Pace, ‘22, Nazju Ellul street, Gzira’ – 99490346.

Get in Touch

Call us for support or fill in a quick enquiry form by clicking on 'Send us a Message' above and we'll contact you.

At Argus Insurance Company (Europe) Limited, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want all our customers to let us know straight away if they are not satisfied with our services.

We always aim to resolve your complaint quickly and efficiently.

We want to:

  • Make it easy for you to tell us about your complaint.
  • Carry out a full investigation.
  • Give your complaint our careful attention.
  • Provide a thorough account of our actions.
  • Make sure you are satisfied we have handled your complaint fairly.

How to make a complaint

We offer a range of options to allow you to make a complaint as you choose:

  • Call us: 356 2342 2000
  • Email us: complaints@argus.mt
  • Write to us: TThe Compliance Officer, Argus Insurance Company (Europe) Limited Suite 5, Tower Business Centre, Tower Street Swatar, BKR 4013, Malta
  • Form: Complete the Complaints form on our website

How we will handle your complaint

We will contact you initially within five working days of receiving your complaint. We will either respond with a full reply or send you an acknowledgement letter, which will tell you:

  • Who is dealing with your complaint; and
  • When we will contact you again

Once we have sent you an acknowledgement letter, we will investigate your complaint fully and write to you with our findings. If your complaint is particularly complex, we may need to spend longer investigating it. In these cases, we will keep you up to date on our progress. In all cases we will respond to your complaint within 8 weeks, in line with the deadline set by the Malta Financial Services Authority.

Your Rights

We try to resolve all complaints internally. However, if you remain unhappy with our response to your complaint, or if we have not resolved it 8 weeks after you first told us about it, you may have the right to refer your complaint to the Office of the Arbitrator for Financial Services. If you want the Office of the Arbitrator to look into your complaint, you must refer it to them within 6 months of the date of our final response to you. You can contact them at:

of the Arbiter for Financial Services
St. Calcedonius Square, Floriana FRN 5130
Tel: 350 20046001
Email: complaint.info@financialarbiter.org.mt
Telephone: 80072366 / 21249245

Our Location

Physical & Mailing Address
  • Suite 5, Tower Business Centre
  • Tower Street Swatar,
  • BKR 4013
  • Malta
Send mail to physical address
Hours of Operation

Weekdays Monday - Friday: 08:30am – 3.00pm

Asset Publisher

Business insurance covers your business in the event of an emergency or unforeseen circumstances. It can provide peace of mind that your business will be able to continue to operate, should anything happen to your property or equipment, and that any potential claims would be met if a third party was injured on your premises.

Most policies include an excess, which is the amount to be paid by the policyholder in the event of a claim.

Public liability insurance covers the cost of injury to a third party or their property that occurs on your premises, or as a result of your business operation. Claims could easily run into hundreds of thousands—or even millions—of euros; so without public liability insurance, you could face financial difficulties in the event of a claim.

This provides cover against your legal liability for death or bodily injury (other than to an employee) and/or loss or damage to third-party property arising out of the operation of your business.

This ensures you against claims for compensation from employees following injury for which you are legally liable.

Buildings insurance covers the structure of the building, together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage, for instance. Contents insurance covers the contents of the buildings that you own or for which you are responsible.

It covers the main structure of your investment. If it were to subside, burn down or be damaged or destroyed by extreme weather, the policy will cover the costs of rebuilding or repair. It also normally covers any permanent fixtures. Do check your building's insurance policy for any exclusions: most policies will include coverage for outbuildings, boundary walls, gates, drives and paths as standard. Such policies will also typically cover the cost of temporary accommodation should the building need to be rebuilt or if there is a need to move out because the building is severely damaged—for instance, by flood.

Contents insurance covers the contents of the building that you own or for which you are responsible. This may include items such as furniture, carpets or equipment/machinery. Contents coverage is applicable to those contents that are damaged or lost as a result of a fire, theft and special perils. You may be asked to specify certain items on the policy and you may be asked to make additional security provisions such as locks or a burglar alarm if the building is in an area with a high theft rate.

A good buildings or contents insurance company knows that a well-handled claim usually results in a happy customer. We will first want to make sure your claim is valid and covered by your policy terms. When that is done, we will want to settle the claim as quickly as possible—especially in extreme cases. Generally, a claim is settled within a few weeks of the policyholder making it.

Yes. A no-claims bonus earned in any EU country can be used towards your Argus policy in Malta, with written proof from your previous insurer and within a stipulated timeframe.

Most policies include an Excess, which is the amount to be paid by the policyholder in the event of a claim.

Yes, if you wish (for drivers over 25 years). Argus offers the option to specify named drivers on your policy or have a policy allowing any driver in your employment to drive your vehicles. Terms and conditions apply.

Yes. The company, directors of the company, owners or partners of the business must be listed as the registered owners of the vehicles in order to receive a motor fleet policy discount.

Your insurance adviser at Argus can assist you with making amendments to your policy, such as changing vehicles, updating the vehicle insurance database, revising name of drivers, etc.

Compulsory third-party liability insurance is required for boats with an engine HP above 9.9HP, with a minimum limit of €235,000.

Argus is one of the few insurers in Malta who handles all claims locally. Our experienced claims team is supported by a carefully selected network of surveyors and repairers. Decisions are made swiftly and locally, and are backed by the Argus Customer Charter. Please feel free to complete a claim form.

A survey is required for boats over 10 years old and every 4 years thereafter.

The industry standard provides a limit of €235,000, but coverage can be arranged for higher limits where necessary.

It is similar to a motor policy in the sense that it can be arranged to cover damage to your boat, as well as protecting your liabilities to third parties against damage or injury for which you were responsible. Coverage can be tailored to your individual needs; we would be pleased to provide further details.