Insurance for You and Your Business from The Argus Group in Malta - Argus Malta
How can you reach us?
Please call us on 2342 2000 or email firstname.lastname@example.org should you wish to make changes to your policy or make a claim.
To enquire about products or renew your policy please contact your broker or tied insurance intermediary. Our office in Swatar is open between 9 and 12 Monday to Friday if you need to speak to someone in person about a claim.
For information our TIIs are:
Daniela Grech, Triq Sir Ugo Mifsud, Ta' Xbiex, Malta 77006183.
Jolene Bugeja, White Pearl, Triq Santa Lucija, Santa Lucija Kercem, Gozo 79284370.
George Mangion, 345, Triq il-Vitorja , Qormi - 99453453.
Mario Saliba, ‘9, Triq Wied Babu, Zurrieq’ – 79704549.
At Argus Insurance Company (Europe) Limited, we are committed to providing the best possible service. However, we
understand there may be times when we do not meet your expectations. We want all our customers to let us know
straight away if they are not satisfied with our services.
We always aim to resolve your complaint quickly and efficiently.
We want to:
Make it easy for you to tell us about your complaint.
Carry out a full investigation.
Give your complaint our careful attention.
Provide a thorough account of our actions.
Make sure you are satisfied we have handled your complaint fairly.
How to make a complaint
We offer a range of options to allow you to make a complaint as you choose:
Write to us: TThe Compliance Officer, Argus Insurance Company (Europe) Limited
Suite 5, Tower Business Centre, Tower Street Swatar, BKR 4013, Malta
Form: Complete the Complaints form on our website
How we will handle your complaint
We will contact you initially within five working days of receiving your complaint. We will either respond with a
full reply or send you an acknowledgement letter, which will tell you:
Who is dealing with your complaint; and
When we will contact you again
Once we have sent you an acknowledgement letter, we will investigate your complaint fully and write to you with
our findings. If your complaint is particularly complex, we may need to spend longer investigating it. In these
cases, we will keep you up to date on our progress. In all cases we will respond to your complaint within 8
weeks, in line with the deadline set by the Malta Financial Services Authority.
We try to resolve all complaints internally. However, if you remain unhappy with our response to your complaint,
or if we have not resolved it 8 weeks after you first told us about it, you may have the right to refer your
complaint to the Office of the Arbitrator for Financial Services. If you want the Office of the Arbitrator to
look into your complaint, you must refer it to them within 6 months of the date of our final response to you.
You can contact them at:
Business insurance covers your business in the event of an emergency or unforeseen circumstances. It can provide peace of mind that your business will be able to continue to operate, should anything happen to your property or equipment, and that any potential claims would be met if a third party was injured on your premises.
Public liability insurance covers the cost of injury to a third party or their property that occurs on your premises, or as a result of your business operation. Claims could easily run into hundreds of thousands—or even millions—of euros; so without public liability insurance, you could face financial difficulties in the event of a claim.
Buildings insurance covers the structure of the building, together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage, for instance. Contents insurance covers the contents of the buildings that you own or for which you are responsible.
It covers the main structure of your investment. If it were to subside, burn down or be damaged or destroyed by extreme weather, the policy will cover the costs of rebuilding or repair. It also normally covers any permanent fixtures. Do check your building's insurance policy for any exclusions: most policies will include coverage for outbuildings, boundary walls, gates, drives and paths as standard. Such policies will also typically cover the cost of temporary accommodation should the building need to be rebuilt or if there is a need to move out because the building is severely damaged—for instance, by flood.
Contents insurance covers the contents of the building that you own or for which you are responsible. This may include items such as furniture, carpets or equipment/machinery. Contents coverage is applicable to those contents that are damaged or lost as a result of a fire, theft and special perils. You may be asked to specify certain items on the policy and you may be asked to make additional security provisions such as locks or a burglar alarm if the building is in an area with a high theft rate.
A good buildings or contents insurance company knows that a well-handled claim usually results in a happy customer. We will first want to make sure your claim is valid and covered by your policy terms. When that is done, we will want to settle the claim as quickly as possible—especially in extreme cases. Generally, a claim is settled within a few weeks of the policyholder making it.
Yes, if you wish (for drivers over 25 years). Argus offers the option to specify named drivers on your policy or have a policy allowing any driver in your employment to drive your vehicles. Terms and conditions apply.
Argus is one of the few insurers in Malta who handles all claims locally. Our experienced claims team is supported by a carefully selected network of surveyors and repairers. Decisions are made swiftly and locally, and are backed by the Argus Customer Charter. Please feel free to complete a claim form.
It is similar to a motor policy in the sense that it can be arranged to cover damage to your boat, as well as protecting your liabilities to third parties against damage or injury for which you were responsible. Coverage can be tailored to your individual needs; we would be pleased to provide further details.