File a Complaint

Argus Insurance Company (Europe) Limited, Malta Branch cares about its clients and aims to deliver the very highest standards of customer service. If you don't feel we have delivered this, please help us to resolve your concerns as quickly as possible by following this free of charge process. We ensure the fair treatment of your complaint and will revert within 15 days from the date of acknowledgement.

Step 1 - Contact Argus

The first step is to contact Argus Insurance Company (Europe) Limited, Malta Branch directly in writing through:

• our website
• or by sending an email to your contact person
• or by sending an email to Insurance@argus.com.mt

Please remember to quote your policy and/or claim number on all correspondence. Your personal data will be treated in accordance with GDPR legal framework.

The person / department in charge of the matter will acknowledge receipt of each complaint and will seek to resolve the issue promptly.

Kindly be informed that Argus will keep you updated about any outcome.

If you are unhappy with the result, you can address your complaint to the Argus Complaint Officer.

Step 2 - Contact Argus Complaints Officer

In the unlikely event that your complaint is unresolved, please address your written complaint with all relevant information to:

The Complaints Officer will acknowledge receipt of your complaint and will carry out an independent investigation keeping you updated with progress and action taken.

The Complaints Officer will communicate Argus’s decision as quickly as possible.

Step 3 - Taking your Complaint To Office of the Arbiter for Financial Services

If you are still not satisfied with the Complaints Officer’s response, you can contact the Office of the Arbiter for Financial Services. Kindly note they will expect that you have a final reply to your complaint from Argus before approaching them.