The first step is to contact Argus Insurance Company (Europe) Limited, Malta Branch directly in writing through:
Please remember to quote your policy and/or claim number on all correspondence. Your personal data will be treated in accordance with GDPR legal framework.
The person / department in charge of the matter will acknowledge receipt of each complaint and will seek to resolve the issue promptly.
Kindly be informed that Argus will keep you updated about any outcome.
If you are unhappy with the result, you can address your complaint to the Argus Complaint Officer.
In the unlikely event that your complaint is unresolved, please address your written complaint with all relevant information to:
Argus Insurance Company (Europe) Limited, Malta Branch
Suite 5, Floor 1, Tower Business Centre
Telephone: 2342 2000
The Complaints Officer will acknowledge receipt of your complaint and will carry out an independent investigation keeping you updated with progress and action taken.
The Complaints Officer will communicate Argus’s decision as quickly as possible.
If you are still not satisfied with the Complaints Officer’s response, you can contact the Office of the Arbiter for Financial Services. Kindly note they will expect that you have a final reply to your complaint from Argus before approaching them.
Office of the Arbiter for Financial Services
St. Calcedonius Square, Floriana FRN 5130
Telephone: 80072366 / 21249245